The ROI of Focusing on Customer Satisfaction
I’ve shared, below, this mornings press release about our Q1 success but first, I’d like to add a quick comment. To our amazing customers, fantastic writers, and everyone in between: thank you for helping nDash to accomplish all that we have to date. We, obviously, could not have gotten to where we are today without the support, feedback, and, occasionally, pure patience from some amazing people.
A key differentiator to nDash.co is our ability to offer personalized support to all our users. Personalized customer support doesn’t scale but being a self-funded company means we can opt to build a sustainable company focused on the long term. While we’re certainly proud of the trust and relationships we’ve built over the last few years we’re not slowing down. We’ve received a lot of great feedback – from promoters and detractors – on how we can continue to improve the user experience that we will be incorporating into our product roadmap.
the nDash.co team
nDash.co Leads Content Marketing Platforms with 90th Percentile Customer Satisfaction
Continues mission to help marketers and agencies drive more sales through content marketing
BOSTON (PRWEB) April 17, 2018
A quarterly customer feedback analysis revealed that 70% of nDash’s customers are “extremely likely” (a 9 or 10 on the scale) to recommend nDash to others. nDash, a company built with the purpose of helping companies to create amazing written content, relies on customer feedback to continuously improve the user experience and customer-focused services and is excited to see such positive results.
nDash.co’s Net Promoter Score™ of 52 puts them in the 90th percentile for the software industry, alongside top brands such as Apple, Microsoft, Adobe, and Google, according to Delighted.
By providing brands and agencies with the tools to manage their content creation, as well as access to an on-demand community of freelancers, nDash enables marketers to create impactful content and scale their marketing efforts. The survey’s feedback provided critical information on where nDash can continue to improve. The company found that the fragmentation of content management solutions is a pain point for marketers and digital agencies.
Based on this feedback, nDash has started identifying critical platforms to begin rolling out standard, premium, and custom integrations.
nDash aims to launch features ensuring that whether collaborating with coworkers, an existing team of freelancers, or their community of vetted professional writers, nDash has the software and services to continue to support your team’s marketing and sales growth goals.
Growth & Milestones
- Achieved 40% quarter-over-quarter growth in managed services
- Maintains double-digital quarterly revenue growth
- Expands customer list to include Hitachi, Toyota, LinkedIn among others
- Continuous product improvement with Q1 launch of Verified Writers, Content Calendar
- Named a Top Marketing Agency in Boston
nDash, a privately held company based in Greater Boston, Massachusetts, provides leading brands and agencies with the tools, talent, and topics they need to scale content creation. To learn more, please visit https://www.ndash.com.